Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Berrywood Hospital
2022-04-07
Person
4
5
0
Review of Brookview Ward
written by a carer
7th April 2022
Staff seen caring and compassionate.
Berrywood Hospital
2022-04-07
Person
5
5
0
Review of Brookview Ward
7th April 2022
The care given is exceptional.
Berrywood Hospital
2022-04-06
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
6th April 2022
When I started I felt very low my health care worker was always friendly and patent with anything I did not understand things this as { } as although this service is my given as worked for me.
Suggested improvements
As a long time { } it work for me I cannot think of anything to better I am not always good but it worked for me.
Berrywood Hospital
2022-04-06
Person
4
5
0
Review of Older Peoples Mental Health Team - Northampton
written by a patient
6th April 2022
We had very useful discussions about my problems and strategies to improve things.
I felt very supported and understood.
Suggested improvements
Could not have been done better excellent.
Berrywood Hospital
2022-04-06
Person
4
5
0
Review of Harbour Ward
6th April 2022
Staff always manage to listen and help out even if it is difficult and they do not have much time.
Berrywood Hospital
2022-04-06
Person
4
5
0
Review of Harbour Ward
6th April 2022
Caring staff, comfortable room, good food.
Suggested improvements
Been quicker when asking for certain things.
2022-10-17 15:07:51
Response from Berrywood Hospital
Thank you for your feedback. I am sorry to read that you felt you had to wait for certain things, this will be feedback to the ward team.
2022-04-20 16:12:08
Response from Berrywood Hospital
Thank you for your feedback. I have sent your comment to the ward manager to remind staff of the need to deal with your requests promptly. Best wishes, Hugh Jones, Patient Experience Manager
Berrywood Hospital
2022-04-06
Person
3
5
0
Review of Harbour Ward
written by a patient
6th April 2022
There has been many occasions where a number of follow ups have been required for requests but ultimately key concerned actions have led to a good outcome so far.
Suggested improvements
It would have been good to have had opportunity to can { } to go outside { } the gym earlier.
2022-10-17 15:07:03
Response from Berrywood Hospital
Thank you for your feedback. Access to utilising the gym and having leave in the grounds is dependent on certain factors, risk, physical health, staffing. I am sure that all these were taken into consideration prior to you being able to utilise the gym and have leave outside in the grounds. I am sorry that you felt you had to wait for some time to utilise this.
2022-04-20 16:10:44
Response from Berrywood Hospital
Thank you for your feedback. I have sent your comment to the ward manager to remind staff of the need to deal with requests promptly. Please raise the issue of access to the gym at a patient meeting. Best wishes Hugh Jones, Patient Experience Manager.
Berrywood Hospital
2022-04-06
Person
5
5
0
Review of Older Peoples Mental Health Team - Northampton
6th April 2022
Informative, compassionate and knowledgeable staff.
Berrywood Hospital
2022-04-06
Person
4
5
0
Review of Harbour Ward
6th April 2022
Staff were kind, food was good, and rooms comfortable.
Berrywood Hospital
2022-04-06
Person
4
5
0
Review of Harbour Ward
written by a patient
6th April 2022
Staff are always busy but if you need anything they help you as soon as they can.
Feel very safe and the staff keep everything calm on the ward as much as possible.
