Share review of Berrywood Hospital
Tweet
Share
Berrywood Hospital
2015-02-18
Person
3
5
0
Written by a patient
Written by a patient 18th February 2015
The staff Lopetta, Timmoe, Lauron and Rita and Moore all a credit to the NHS.
The food is of a good and rared choice.
Improvements could be made on the induction process.
The number of bank staff on turn round seems to disfoint the building of trusting relationships in the care process.
14th May 2015
Response from Berrywood Hospital
Thank you for your feedback which we take very seriously. We have looked at our staffing levels on our inpatient wards and are satisfied that we can provide care in a safe way. However, we have had to rely recently on an unusual number of temporary staff which, we realise, does not always provide the continuity and quality of care that patients expect. We are actively recruiting more permanent staff and, wherever possible, using the same temporary staff so they get to know patients. We are also training the temporary staff so that they can better support regular staff with activities both within and outside the hospital. We will be closely monitoring feedback.