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25th December 2014


Having keyworkers, psycholigists and nurses there to support during times of uncertainty distress and treatment helped a lot. What can be improved is to have regular contact with keyworkers/nurses for 1 to 1's to explain circumstances and situations better.

14th May 2015
Response from Berrywood Hospital

Thank you for your feedback which we take very seriously. We have looked at our staffing levels on our inpatient wards and are satisfied that we can provide care in a safe way. However, we have had to rely recently on an unusual number of temporary staff which, we realise, does not always provide the continuity and quality of care that patients expect. We are actively recruiting more permanent staff and, wherever possible, using the same temporary staff so they get to know patients. We are also training the temporary staff so that they can better support regular staff with activities both within and outside the hospital. We will be closely monitoring feedback.

Recommend
Dignity/Respect
Involvement
Information
Staff