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Berrywood Hospital
2015-02-12
Person
5
5
0
12th February 2015
The staff are so supportive they are always there when you need them.
The improvement what you need is staffing the staff are run ragged but they still find time for you when understaffed. They never complain and I hope things will improve in the near future for the nursing staff. Because they deserve to have proper staffing on each ward.
14th May 2015
Response from Berrywood Hospital
Thank you for your feedback which we take very seriously. We have looked at our staffing levels on our inpatient wards and are satisfied that we can provide care in a safe way. However, we have had to rely recently on an unusual number of temporary staff which, we realise, does not always provide the continuity and quality of care that patients expect. We are actively recruiting more permanent staff and, wherever possible, using the same temporary staff so they get to know patients. We are also training the temporary staff so that they can better support regular staff with activities both within and outside the hospital. We will be closely monitoring feedback.