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Berrywood Hospital
2015-04-22
Person
3
5
0
22nd April 2015
Staff are very kind and caring and very patient. When I was on enhanced they all wanted to hear my story and genuinely cared. I could tell they wanted to help often, every day I needed to talk and would approach a staff member. All were willing to listen but would ask for 10 minutes. Unfortunately staffing levels are such that something.
14th May 2015
Response from Berrywood Hospital
Thank you for your feedback which we take very seriously. We have looked at our staffing levels on our inpatient wards and are satisfied that we can provide care in a safe way. However, we have had to rely recently on an unusual number of temporary staff which, we realise, does not always provide the continuity and quality of care that patients expect. We are actively recruiting more permanent staff and, wherever possible, using the same temporary staff so they get to know patients. We are also training the temporary staff so that they can better support regular staff with activities both within and outside the hospital. We will be closely monitoring feedback.