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23rd January 2015


The nurses are nice and caring, and some of them go out of their way to help you. Although I do think that some of the nurses attitude could improve towards patients. I also think they could be more interactive with patients, but to do that there needs to be more staff.

14th May 2015
Response from Berrywood Hospital

Thank you for your feedback which we take very seriously. We have looked at our staffing levels on our inpatient wards and are satisfied that we can provide care in a safe way. However, we have had to rely recently on an unusual number of temporary staff which, we realise, does not always provide the continuity and quality of care that patients expect. We are actively recruiting more permanent staff and, wherever possible, using the same temporary staff so they get to know patients. We are also training the temporary staff so that they can better support regular staff with activities both within and outside the hospital. We will be closely monitoring feedback.

Recommend
Dignity/Respect
Involvement
Information
Staff