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Bassetlaw District General Hospital 2019-05-08 Person 3 5 0

As the hospital was obviously very busy during my initial stay, I spent some time in the A&E Holding Area / ATC and appreciated the professionalism of the staff and excellent condition of the rooms/beds (maybe enhanced because these were smaller areas) I was moved late afternoon (Wed) into C1, next to the nurses station as I was told that was the only bed. The nurse in charge in the afternoon and other staff members were all very nice, polite and busy. These were back on the following morning and were equally as good. In fact I gave a student nurse from Sheffield Uni a brief written appraisal for her records as she showed compassion, care and professionalism, in a calm manner. I was not so taken by the night staff on Wed evening. I felt that the level of noise and general chit chat at the nurses station, at times, was excessive. The patient next to me, (only 10mts from the nurses station) appeared to be ignored at times, despite choking and being sick. I had to draw attention to him on a couple of occasions thinking he was choking to death. Admittedly he was a difficult patient at times but if he could not be heard by the staff at the nurses station then I believe it was because people were distracted “typically by using their mobile phones from what I could see”. My constructive comments for the night team are. Please keep unnecessary “rowdy banter” at the nurses station to a minimum (or at lease quiet) as it is not a working shift for patients. Please keep general noise levels low where possible at the nurses station. If smart phones are allowed, then please use these at break times only.