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Written by a patient
19th May 2016


Missed initial call from waiting area to clinic. Call up could be more decisive perhaps:- a) Reception could advise which clinic has taken case. b) Reception could allocate a waiting number. c) Call up through localised public address. d) I initially missed a timid call from an unseen student on opposite clinic entrance.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff