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Written by a NHS patient
22nd June 2024


Was admitted to BA Beech ward after op. Very painful as I am unable to take strong painkillers. One particular night started vomiting and had bad stomach pains. I asked for sick bow l and was left to it, the nurses on duty that night were walking past me without even trying to help me in spite of me shouting for help….I was totally ignored while night nurses were joking and on their mobile phones. On this particular night there was a young man working and he ran over and tried to help, he stayed with me holding me upright while I was being sick. His name is Mark Lamang, he was professional and very helpful once he realised how sick I felt. I cannot praise this young man enough if he wasn’t there that night I dont know what I would have done! Please pass on my heartfelt thanks to him. Also the day nurses Neesha and Ayan were very hardworking and seemed to carry out the majority of the work, please also thank them . Physiotherapist Christina was also excellent, it such a pity that the night staff let the hospital down. How can a night nurse take 2 hours to dispense medication to 8 patients? Easy if she is spending her time to be on her mobile in between patient! Nurses dancing and joking on the ward when patients are ignored is NOT very professional. Please note that the above is all to do with the night nurses and NOT the hardworking day staff.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe