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23rd November 2017


My personal care is great - however I have an issue with the telephone service you offer. Whilst waiting in the waiting room at least 3 people came in complaining they could not get through and had to come into the surgery personally. Whilst waiting for my appointment there were 3 members of staff just sat chatting even though the phones were obviously ringing (I asked if the need lights on the phones were flashing was it someone trying to get through and they confirmed this).

Recommend
Involvement
Cleanliness
Staff
Appointment