Wawn Street Surgery

Thank you for your positive feedback and comments. We try our very best to give all of our patients the time and best care that we can whenever possible.

Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service regarding appointments and telephone. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctors are already booked. Doctors also have outside commitments, holidays and training courses to attend. We have recently undertaken an audit of the telephone system which is displayed in the reception waiting area and on our practice website. We work closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we would encourage our patients to play an active role in the future developments of their practice.

Thank you for your feedback and comments. We do try our very best to give all of our patients the time and best care that we can whenever possible. We would like to assure you that we always aim to provide a high standard of service to our patients.

Thank you for your feedback and positive comments regarding the GPs. With over 2000 patients per full time GP, there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside commitments, holidays and training courses to attend. We have recently recruited a Nurse Practitioner to the practice team. We would like to assure you that we always aim to provide a high standard of service to our patients but if anyone has concerns, please contact the Managing Partner.

Thank you for your feedback. With regards to the appointment feedback - with over 2000 patients per full time GP, there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside commitments, holidays and training courses to attend. We have recently recruited a Nurse Practitioner to the practice team. We would like to assure you that we always aim to provide a high standard of service to our patients but if anyone has concerns, please contact the Managing Partner. The practice works closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we would encourage our patients to play an active role in the future development of their practice services.