Share review of Wawn Street Surgery

Thank you for your comments. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously and as an opportunity to identify how we might improve our service. We have recently seen the depature of three GPs but have continued to provide the same level of GP appointments through the engagement of sessional GPs and we have now recruited three permanent salaried GPs to our team. With our 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside committments, holidays and training courses to attend. We undertake that there should always be a routine appointment available with one of our nursing team or GP registrar, but if someone insists on seeing their own doctor, our reception staff may have to ask that you contact us again in a few days' time when there may be more appointment availability. We would like to assure you that we always aim to provide a high standard of service to our patients but if you have any concerns with any of the staff please contact the Manager as we also pride ourselves that they are approachable and understanding.