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Wawn Street Surgery
2015-12-09
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5
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Written by a patient
Written by a patient 9th December 2015
Positives
- Dr Gill is a patient, caring, compassionate doctor and is the best in the practice, however, impossible to get a consultation with her.
- Some of the receptionists are helpful and polite when dealing with your query.
Negatives
- I had to wait 3 weeks to see a doctor about a routine medical complaint. This has not improved even after they have appointed 3 new GPs to the practice.
- Trying to get an emergency appointment is just as difficult. I ended up not being able to get one after 2 days of trying and ended up in a Walk-In Centre.
- It is very difficult to see the same doctor - I consider this important especially due to having a long-standing, chronic medical condition.
- It is impossible to get through to the surgery on the telephone. A wait of up to 15 minutes is normal.
- They regularly get my repeat prescription wrong or have to wait longer than 48 hours to get it issued.
15th December 2015
Response from Wawn Street Surgery
Thank you for your comments. Thank you for your positive comments in relation to one of our GPs. We are sorry that our practice did not meet your expectations of the service. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside committments, holidays and training courses to attend. We would like to assure you that we always aim to provide a high standard of service to our patients, but if anyone has concerns they can contact the Managing Partner.