University Of Sussex Health Centre
Health Centre, Falmer, Brighton, East Sussex, BN1 9RW 686 reviewsReviews
I have absolutely no qualms about the service provided by the doctors and nurses at this surgery - I regularly visit this surgery for an ongoing prescription and the health staff are professional, understanding and take the time to talk you through any questions or concerns you may have.
The receptionists, however, I have found to be rude, unhelpful and seemingly unwilling to offer anything other than the very basics of service.
In my experience it is difficult to book an appointment within 2 weeks of calling the surgery, meaning that I often sit and wait for a drop-in appointment to get seen on a day that is convenient for me.
Overall, great doctors, terrible receptionists!
Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email as – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.
The receiptionists are first class: helpful and understanding. The nurses have always provided very good medical advice and initial care. They are also very professional which inspires confidence when discussing medical concerns.
I have had two GPs - Dr Watson and now Dr Boyd. I am very grateful to both. They have ensured that I get the right treatment and medication. The same attitude applied when I have seen the other Doctors in the practice
Overall the practice has a culture of excellence which has been developed over many years and continues to develop
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At the moment I am seeing Dr Jo Austera and she has consistently been incredibly helpful and kind. The reception staff are always helpful and engaging and it has always been very easy to make and/or alter my appointments!
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I like the system used at the surgery where they have the drop in every morning so if you get there early enough you are guaranteed to be seen by a nurse and if need be by the doctor as well.
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I have been a patient here for 25 years and I have found all the staff very helpful from the admin staff on reception, nurses and doctors. They have always listened and taken on board any concerns I have about my own health needs and I have always been treated with dignity by nurses and doctors alike. The staff are doing an amazing job especially with the number of paitents they have to deal with every day.
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University Of Sussex Health Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Short link to review University Of Sussex Health Centre: http://iwgc.net/ejg3d