University Of Sussex Health Centre
Health Centre, Falmer, Brighton, East Sussex, BN1 9RW 684 reviews
Reviews
The surgery is well-located with helpful staff. Standards of care are excellent. However, I feel the administration staff are a little disorganised - I was referred by my doctor only to find out several weeks later when I contacted the hospital that the referral had never been made. I had to ensure this problem was solved myself by calling the appropriate people and making sure an appointment had been made. Also, a sample I once gave was incorrectly labelled, not analysed although I was not made aware of this by the surgery.
Thank you for your feedback, we appreciate your comments. If you would like to discuss anything further, please email one of our team – admin.unimed@nhs.net
Seen on time by a nurse and given very good advice re vaccinations and travel
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My GP, Dr Austera, has been an absolute godsend. His approach is very patient-led, and he is very understanding and open to discussing mental health (I've had experience of GPs who were the opposite).
As for the surgery as a whole, I personally am not a fan of the stay-and-wait appointment sessions (every day 9-11am). They fill up so quickly that I've often been waiting 45 minutes to be seen even though I arrived just after 9am. They also mean there are less morning appointment times available.
Thank you for your feedback, we appreciate your comments. If you would like to discuss anything further, please email one of our team – admin.unimed@nhs.net
I have absolutely no qualms about the service provided by the doctors and nurses at this surgery - I regularly visit this surgery for an ongoing prescription and the health staff are professional, understanding and take the time to talk you through any questions or concerns you may have.
The receptionists, however, I have found to be rude, unhelpful and seemingly unwilling to offer anything other than the very basics of service.
In my experience it is difficult to book an appointment within 2 weeks of calling the surgery, meaning that I often sit and wait for a drop-in appointment to get seen on a day that is convenient for me.
Overall, great doctors, terrible receptionists!
Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email as – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.
The receiptionists are first class: helpful and understanding. The nurses have always provided very good medical advice and initial care. They are also very professional which inspires confidence when discussing medical concerns.
I have had two GPs - Dr Watson and now Dr Boyd. I am very grateful to both. They have ensured that I get the right treatment and medication. The same attitude applied when I have seen the other Doctors in the practice
Overall the practice has a culture of excellence which has been developed over many years and continues to develop
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University Of Sussex Health Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Short link to review University Of Sussex Health Centre: http://iwgc.net/ejg3d