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Written by a patient
2nd June 2015


The nurses and doctors have been great in assisting my needs and listening to me. They definitely do not overlook anything and during my appointment the nurse paid careful attention to everything I mentioned. However, having been directed to book an appointment to get some swabs done, I tried to discretely tell this to the receptionists so that they could book me in. Realising that this was hard to do in front of a busy waiting room I was persistent in saying that I would ring back another time instead. The receptionist then took it upon herself to repeatedly ask me what I was saying and then conferred with the receptionist next to her rather loudly before saying 'Oh, for Chlamydia?' very loudly in front of the whole waiting room. Although I did get an appointment I left humiliated.

16th June 2015
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email as – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

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