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Written by a patient
25th May 2015


Had booked a blood test but wasn't given clear instructions that I'd have to prepare for it. I even went in to the reception to ask if I needed to fast the day before and they said no. When I turned up to have it done (having booked a month ahead- there were no sooner times available) I was THEN told that I should have fasted. Then I was told I would hear back with the results within a week. I should have asked how I'd be contacted because when two weeks later I still heard nothing the receptionist seemed unsure of why I hadn't been called. Everything else about how things are run were good, but found the organization of that appointment extremely unhelpful.

16th June 2015
Response from University Of Sussex Health Centre

Thank you for your feedback. We take your comments seriously and strive to provide the best care we can at all times. If you would like to discuss anything further with the Practice Manager, please do not hesitate to email as – admin.unimed@nhs.net and mark it for the attention of the Practice Manager.

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