Torrington Park Group Practice

Torrington Park Group Practice 2020-08-30 Person 1 5 0

I called at the surgery, the main door is locked(!) a queue had to wait to be fetched by the respective dept/surgery? After a long wait to enter, I managed to drop a letter with my blood pressure readings and request for 2 items, one to replace a existing medication, drops were not working so the chemist suggested a cream instead, and another item but was told the surgery cannot deal with the written request and that i must go to the practice's online access. Each time I tried, this message crops up "Geocode was not successful for the following reason: REQUEST_DENIED" Frankly this practice is making it as awkward as possible. Is it really reasonable to expect, after a written letter was handed in, to reject same and insist only an online request is acceptable? I cannot say there is a hive of activity inside the entire surgery but who know, perhaps everyone is off thanks to covid (?!) It is utterly baffling...

What do you think?

Torrington Park Group Practice 2020-04-02 Person 4 5 0

I am extremely happy with the services of Dr Hannah Bartlett. She is such a kind, wonderful and thoughtful doctor and person!! Always so professional and there to help. Thank you Dr Bartlett. Valyo Ignatov

Torrington Park Group Practice 2019-12-19 Person 1 5 0

I found the Asian receptionist very rude and dismissive when I was enquiring about a telephone appointment a doctor had missed over an hour ago. My appointment could not be seen on her computer therefore she wasn't bothered to do anything about it other than make a note. There was no consideration for the mental stress that it was causing me or the fact that it had an impact on my work day. I took the initiative to book an appointment with another doctor who was lovely and she could see i had an telephone appointment booked earlier that day on her computer confirming what I knew to be true. No communication was given to me from the surgery or the original doctor about postponing the telephone appointment, which was disappointing and very unprofessional. I think the receptionist needs to be a little more considerate about the way she deals with patients who approach her with a legitimate problem, and consider the affect her dismissive manner could have on their mental wellbeing particularly when they are going to the doctor and already feeling vulnerable or poorly.

Torrington Park Group Practice 2019-11-26 Person 1 5 0

This is hands down the worst surgery I have ever been a patient at! It is extremely hard to get an appointment. The secretaries will flat out deny having received copies of scans that I have been copied into so I know have been sent, only to discover them a few weeks later, delaying action on the scans. Referrals seem to take months to be sent in my experience. I saw someone in July, requesting physiotherapy and the referral did't go off until the end of September. It is one week shy of December now and I still haven't heard anything. I've felt my symptoms have been dismissed and they are not proactive enough. I have a number of complex chronic medical conditions and I never feel I am given the time to get my needs met. When I have more than one problem, I feel treated like i'm burdening them but they have to appreciate that people with chronic problems do have connected issues and the rule of one symptom per consultation should not apply. Maybe consider two slots for these consultations. I actually dread having to go there and want to leave. I'm looking for a practice out of area if they'll have me.

Torrington Park Group Practice 2019-10-02 Person 1 5 0

If the current system of calling on the day for an appointment is devised to deter patients from seeing a GP - then it has definitely worked. I have called on many occasions at 8.30am exactly, waited for up to 40 minutes in the queue only to be told there are no appointments left and call back tomorrow. Even when I mentioned to the receptionist it as an emergency (which it was) I was told there were no appointments available. The system whereby you go to the surgery in the morning and wait to see a GP is definitely better from a patient perspective. However long you may wait you at least do get to see a GP.