Tilehurst Village Surgery

Written by a carer

My son (4 weeks old) couldn't get the treatment he needs, we were referred to the hospital and told by them our GP needs to prescribe the medication. They then told us they are not able to do this, I've since learned that this is most likely to be due to the cost of the medication, our son is poorly and all they care about is their pockets!

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Written by a patient

Managed to get through at 8 30 this morning to request telephone appointment with doctor to discuss Hospital letter sent to surgery 1 month ago suggesting different treatment,drug,etc The receptionist said the letter not received? It is now 18 50 and no call received as yet,I have sat by the phone all day,not wanting to miss the call,this is not proper patient care!

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Written by a patient

In the past few weeks, I have attended several times. The doctors have been very professional and helpful. The nurses have been moody, grumpy and unfriendly. Is there an issue? It's highly unprofessional.

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Written by a patient

Rang before 10:00 and was given a pm appointment same day with no questions as to why etc. Consultation happened on time. Dr was thorough, asked questions, wrote prescription and discussed follow up including a call to me in two days time. All very pleasant and professional.

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Written by a patient

Once you have attained the Holy Grail of an appointment you are well treated but boy, you're sure made to jump through hoops to get one. Despite A&E advising I get a Doctor's appointment for an unrelated condition and despite physically visiting the surgery to book one, I still had to endure the telephone reception torture next morning. This involves repeated attempts to an engaged line, no ring back service here, and eventually the line opens and you think Hooray! but no. It's now the fun starts. A voice message warns you that surgery staff will not tolerate abuse and the phone will be put down if you do. Why? Has their system upset others before me or is it an excuse? Eventually a human appears on the line and now you have to share your symptoms with a formidable gateway, untrained in medicine but the sole arbiter of whether your ailment is serious enough to see her boss. In my case, I was fobbed off with a call back as one doctor had pulled a sucker. Said call back eventually arrived and after passing a second oral diagnosis, by a Doctor this time, I am actually going to see one tonight. Hopefully, he can provide the service for which the NHS is often praised

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