The Wall House Surgery

The Wall House Surgery 2017-04-27 Person 5 5 0

Helpful and efficient service.

The Wall House Surgery 2017-04-27 Person 1 5 0

Waited 1h in the waiting area to see the GP. While I was sent to do a urine sample, the GP decided to see someone else. So I had to wait another 30 min to be seen again. This is unacceptable very impolite GP.

The Wall House Surgery 2017-04-27 Person 4 5 0

Received continuous care with the same doctor for ongoing problems. Very reassuring and has gone above and beyond to find the route of the problem.

The Wall House Surgery 2017-04-27 Person 4 5 0

I am always happy with my experience at Wallhouse. I wish to compliment Dr Dumitriu in particular for her thorough investigation into my condition - I was very impressed. Thank you.

The Wall House Surgery 2017-04-03 Person 1 5 0

The ongoing appointment issues (3 weeks wait) is not due to a lack of doctors or increase in patients as it only occurred after the surgery changed their appointment process, I really wish they would heed the many complaints about this and go back to the old way, you can not of seen any less patients doing it that way. The receptionists act like the Gestapo, are arrogant and rude, customer service is certainly not a criteria for working at the Wall House! I also have issues with the doctors who seem to have a philosophy that if you cannot be cured that you are just a drain on their time, mental health is not something that heals quickly (if ever) and the lack of empathy is to be honest disgusting. Sadly doctors are paid for the quantity of patients on their list and not the actual patients they see and till this changes patients will be classed as a priority. I have been a patient at the Wall House for more than 15 years and this review is not due to a one off lack of care but a prolonged decline in standards. Currently the Wall House are spending millions on a new building, lets hope a new mindset towards patient care will come with it.