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Written by a patient
2nd September 2016


i called the surgery today and encountered a very angry receptionist who shouted down the phone to me when I provided my DOB details. When I asked if she was ok she continued to shout and stated 'it had been a busy day' and then talked over when I requested details of a recent appointment ending with her putting the phone down abruptly. I have never encountered such a rudeness in the entire time I have been at this surgery(10 years) and was shocked at the manner in which this receptionist treated me and I assume other patients today. I will not be calling again.

Recommend
Involvement
Cleanliness
Staff
Appointment