Share review of The Integrated Care Partnership

The Integrated Care Partnership 2019-05-21 Person 3 5 0

I can see from previous reviews the trend here is that no one answers the calls. I have been trying to speak to someone for 2 days now, and, at varying times of the day and as others have remarked you have to listen to someone telling you if you have an emergency to dial 999, not exactly rocket science !! You are then put thru to listen to prolonged chamber music interrupted by someone on repeat telling you to go on to the website etc etc but still your call remains unanswered. This is really appalling and if you ever do get thru its pot luck if you get a receptionist that is polite and listens,or as I did a week ago, a very rude abrasive woman who spoke over me, told me no appoinments for 2 weeks and just ring on the day, she advised the lines opened at 8 am. They don't. The medical staff at old cottage are second to none but are let down so badly by the way the system is run and the fact people employed to answer the phone just don't. I would lose my job if my attitude was the same as some of the receptionists. Someone needs to deal with this awful service by front line staff it is quite unacceptable.