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The Green Surgery 2019-10-03 Person 2 5 0

Was told I was being referred to West Middlesex Hospital for an ultra sound. This was on the 30th August. I heard noting and no appointment arrived. Today, 3rd October, I called the surgery. Was told that a referral had been made but was at Teddington Memorial Hospital. Different information. Referral secretary wasn’t at work today so administrator had little to go on. Administrator called me back to say that I had, in fact, been sent an appointment by West. I’d DX Hospital for 25th September. I did not receive this appointment letter but my veracity was questioned. Supposedly, I had received the letter and the error was of my own making. When the referral secretary is back at work she will have to make a fresh referral for me and might get seen in 5 to 6 weeks, if I receive the letter. No apologies for ineptitude and remain in pain till exploratory procedures are carried out13 weeks after I put this into action. My address remains the same as when I joined the surgery 20 years ago. Shocking!