The Glebe Surgery

The Glebe Surgery 2024-07-27 Person 5 5 0

I called originally to get a list of vaccines I’d already had, so I could book top ups privately and the lady on the phone was so helpful and I got a response really quickly with a list but also the vaccines I could get under the NHS, I just needed to pop in and grab a letter. I called back and asked if I could have it emailed me to which it was promptly sent over. Then at my actual appt the practioner was friendly, knowledgeable and helpful when I was asking about others I needed. She also let me know what side effects to look out for and how to help prevent / lessen them. Overall fantastic service and experience.

Nothing!

The Glebe Surgery 2024-07-27 Person 4 5 0

Not bad if you know when yo call.

Nothing today.

The Glebe Surgery 2024-07-27 Person 5 5 0

This was a follow up urgent appointment that was given to me for the same day. Very helpful and appointment made urgently with a consultant.

Not really

The Glebe Surgery 2024-07-27 Person 4 5 0

Long wait to get to the top of the queue, as well as listening to all the prerecorded messages.

More staff on the phones between 8.30 and 9.30

The Glebe Surgery 2024-07-27 Person 5 5 0

The receptionist saw that I was feeling unwell and informed the nurse who I was seeing. Jenni came and found me and made me feel comfortable and sympathetic. She did my blood test before my appointment time and I was able to go home quickly.

Nothing