Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-07
Person
1
5
0
7th September 2023
Had a test and an appointment was made for me for 12:30 for a nurse to call me ?I made myself available as I was at work , no one called ? What a wast of my time , I don’t know why this appointment was made in the first place ??
Total shambles
Suggested improvements
Don’t know where to start to be honest I might look around for another surgery because this isn’t the first time I’ve had problems
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issue that you had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2023-09-07
Person
1
5
0
7th September 2023
I believe that that the changes to my medication have nothing ti do with my health and well-being but are strictly cist motivated by the surgery and the staff hVe been told to go through all the patients that can be dropped from the program. In other words it's been deemed that my treatment is now viewed as a cost cutting exercise rather that a patients helth and wellbeing both physically and mentally. This choice to cut me from the program has far reaching effects that have made the whole threatment potentially a waste of time money and effort and made ne extremely depressed because of this.
Suggested improvements
I also feel that a decision like this should have been done on a face to face basis rather than as a telephone call. This major decision to change my medication of such an important part of my treatment is not something that I am happy about and it's like being treated as if I wasn't wirth the time to discuss this matter.
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of your experience. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2023-09-06
Person
4
5
0
6th September 2023
30 minutes wait in a cue to talk to a staff member. Is to a fact of life these days once talking to staff very helpful. But the seacoast ambulance triage system did not work for whot I needed.
Suggested improvements
More staff on phones. Remember some people still have to pay for phone call. But in the time we are living in this approach may be best use of resources. Not sure I would want to discuss a more.personal problem with a receptionist. How is a rely personal issue to be handled. What is the procedure? That said receptionist was very professional
18th September 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear that you have had problems with our current phone service. I would like to reassure you that we will be moving to a new system by the end of the year which should make calling us a much better experience. To answer your question about discussing your medical information with our receptionists, while they need to understand the nature of your call to give you the best advice and appointments, if you have a personal issue that you are uncomfortable discussing with them, they will understand. You do not have to give detailed information to the receptionists, although they may wish to ask further questions to get you seen by the right person in the right timeframe. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2023-09-06
Person
5
5
0
6th September 2023
I have a accident at work and got a bad injury on my leg, I rang the surgery and they were able to fit me in on that day with the nurse and she was amazing.
Suggested improvements
Nothing
The Glebe Surgery
2023-09-06
Person
2
5
0
6th September 2023
Waited half an hour to get through.
Then was told I would get a call from doctor between 9-12, then received a text saying appointment confirmed for 10.20
Not clear if this was a call or surgery appointment.
Tried to call three times to confirm, was out in three long queues and with one of them I was cut off when next in line
Your telephone queue system is not working and very patient unfriendly
Suggested improvements
Your telephone queue system doesn’t work and is very patient unfriendly
When bringing a sample as requested to reception to staff seemed unsure of the process and again very slow
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq