Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-29
Person
5
5
0
29th September 2023
The surgery called me to book an appointment for a medication review. Which is great because I wouldn’t have remembered. I spoke to the GP she was knowledgeable and respected my views.
Suggested improvements
Nothing at present
The Glebe Surgery
2023-09-28
Person
4
5
0
28th September 2023
Cannot get through in the phone so come into the surgery
Suggested improvements
I had a diabetic review where bloods were done. I felt the review was very basic especially as there were no blood results to establish where I was with my levels. This has caused me to have another appointment as my bloods results were high. I also discussed some issues with my feet, which the HCA was not qualified to comment on but made a note. There has been no follow up.
It would make sense to have the bloods results before the review to be able to discuss if there are issues and have the review with someone qualified to discuss diabetic related issues with.
The Glebe Surgery
2023-09-28
Person
5
5
0
28th September 2023
Always made to feel my problems are listened to and address by Dr Sherwell. A very good GP. Easy access to appointment through E consult.
Suggested improvements
Nothing!
The Glebe Surgery
2023-09-28
Person
5
5
0
28th September 2023
Good care and attention from Linda Clarke
Suggested improvements
Nothing
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Line drops when in a queue trying to book appointment
Also, am starting taking blood pressure tablets. This appointment could have been done by phone and would have been faster for you guys
Suggested improvements
As per above
28th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq