Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-10-01
Person
1
5
0
1st October 2023
Always at least 15 mind after appointment time when you are finally seen.usually 25-30 mins wait.
One of the receptionists interferes far too much with colleagues patients thus leaving hers waiting.....
Suggested improvements
Not enough communication once in surgery, no updates or.apologies, you're just left wondering when you are ever going to be seen.
Receptionist needs to be told not her surgery and stop being a control freak with other receptionists.
10th October 2023
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. Although we try to have two receptionists at our front desk during busy times, they support each other with patient queries to ensure that our patients are given the correct information first time. We have receptionists with varying levels of experience, so our more knowledgeable team members are often used to support the learning of newer members. I apologise that this can cause a delay to patients waiting to speak to someone. This is a necessary part of staff training to allow us to have enough people to look after our patients. We take all feedback like this seriously and are always looking to improve our services. If you would like to discuss this further, please complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2023-09-30
Person
5
5
0
30th September 2023
Completely happy with my visit to the surgery.
Suggested improvements
On this occasion there was nothing that could have been done better.
The Glebe Surgery
2023-09-30
Person
4
5
0
30th September 2023
Long wait on the telephone
Suggested improvements
Better phone system notymore
The Glebe Surgery
2023-09-30
Person
3
5
0
30th September 2023
Pleased with my appointments but concerned about the receptionist knowledge.
When asked about collecting a bowel cancer screening test, I was told there were none at the practice and given a telephone number to call to order one. I later found out that Dr Ellis had arranged for one to be left in the surgery for me all named and ready to use. Luckily I picked it up.
Suggested improvements
As above.
The Glebe Surgery
2023-09-29
Person
3
5
0
29th September 2023
The appointment with the diabetic nurse was fine, but I had real problems getting an appointment with the. doctor to followup my discharge letter from the hospital. I was Discharged on September 2, but the first appointment I could get was October 24. I don't think that's satisfactory.
Suggested improvements
Getting through on the phone can take ages
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq