The Glebe Surgery

The Glebe Surgery 2023-10-12 Person 4 5 0

Limited online ability to make appointments, phone system is time consuming and prone to failure.

With my nominal GP on maternity leave I've ended up seeing 5 different GPs over the last four months. See one Dr. discuss a treatment plan and never see them again. I also find my repeat prescription requests get stuck in the approval queue for my nominated GP, so I then have to chase to get these authorised. There doesn't seem to be an automated redirection or delegation of approval process in place. Half my medical data seems to be on the NHS application, half on Patientsknowbest and yet more on Frimley Hospitals chosen application, a recipe for inaccurate data, diagnosis and mistakes. Why isn't the surgery holding the single source of all data?

The Glebe Surgery 2023-10-11 Person 5 5 0

Excellent service. My face to face appointment with Dr Newsum was punctual, sympathetic and addressed my concerns effectively and professionally.

Everything was fine.

The Glebe Surgery 2023-10-11 Person 4 5 0

It can be tricky but I did get seen

Nothing

The Glebe Surgery 2023-10-11 Person 4 5 0

Doctor made appointment after a telephone consultation

Have more telephone staff

The Glebe Surgery 2023-10-11 Person 3 5 0

I unfortunately had to make a complaint to the surgery about how I was spoken to by one of the receptionist members of staff in the car parking area. At the time I did not know who she was, could have been anyone. Being pregnant and vulnerable, I felt very threatened by her and I feel as though I should be contacted for a formal apology by the person in question. Rachel, one of the practise nurses was very concerned how much I was shaking due to the confrontation in her office afterwards. I do not feel like NHS staff should be talking to people in this way and if there is an issue with parking, talking to people with some decency is strongly advisable. There is clearly not enough suitable facilities for patients of the practise, with no mother and baby parking. Being pregnant aswell I would like to know what the procedure is, I cannot walk to the practise, or do I miss my appointment as a vulnerable person. This needs to be made clear. I would not have been able to attend another appointment due to staff being prioritised over patient care. Might I reiterate, a pregnant one. The confrontation was completely unnecessary and I would hope that no body else gets spoken to by the practice in this way. As clearly not all staff here have their duty of care up to stratch.

Read comment above. Re training duty of care and looking at suitable facilities for PATIENTS. staff should be asked to park elsewhere if patients cannot be seen due to poor parking.