Reviews
Lovely nurse. Friendly & gentle. Put me at ease! Always efficient & professional!
Excellent experience. My 2 year old was very worried about her flu vaccine, but she was made to feel completely at ease, the nurse explained everything to her in a way that she understood. It was quick and smooth from start to finish. Thank you.
As always my appointment went exactly how it always goes which is 5 star. And a plan is in place for the next 5 months.
I understand that the doctor was 30 mins late, which doesn’t bother me as someone else has probably needed that time for a good reason, for which she apologised but my appointment felt rushed and cursory. I currently present with a speech impediment after a recent suspected TIA and had my wife with me to speak on my behalf but neither of us left feeling we had been listened to. The doctor spoke very loudly at me as if I was either deaf or simple. Her manner was brusque. Some of her questions were unclear and she seemed impatient for the answers. I brought paperwork from my Neurologist, including his direct contact info, which she ignored and when I asked her for a referral, which was the main reason for the consult she conceded but I was left in doubt it will be with the relevant consultant.
She carried out the regular motor function tests, but such a cursory manner it would be impossible to make any conclusion.
Not the level of care and professionalism I have previously experienced with this surgery who are normally amazing.
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The appointment was for our baby boy and all matters managing his care have been timely, cordial, adequately informative and professional.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq