Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-10-31
Person
5
5
0
31st October 2023
All good
Suggested improvements
Very good
The Glebe Surgery
2023-10-31
Person
2
5
0
31st October 2023
Bad experience made it almost impossible to have a cooperative discussion about my care. 45 minutes late starting appointment, error text messages galore about appointments, unable to book ahead 3 months appointment because system blocked 2024 bookings, continuing frustration with phone system. I have written to practice manager and await reply
Suggested improvements
See above
31st October 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience. Thank you for writing to us separately as this site does not give us patient information, and we are grateful for the chance to investigate and reply to you.
The Glebe Surgery
2023-10-31
Person
4
5
0
31st October 2023
If you are asking about my appointment to give a blood sample yesterday then yes, it went very well.
However if you are asking about my referral to the ENT clinic last Saturday 28th, then my answer is no! The specialist only confirmed what he believed I don't have but was otherwise unable to account for my symptoms.
Thanks for asking
Suggested improvements
Nothing
The Glebe Surgery
2023-10-31
Person
5
5
0
31st October 2023
Efficient service. Same day appointment.
Suggested improvements
Less queue time for phone calls.
The Glebe Surgery
2023-10-31
Person
4
5
0
31st October 2023
As with all doctor medical centres theres never enough gp appointments its just a sign of the times
Suggested improvements
Nothing, everyone i dealt with was very professional & helpfull
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq