Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-10-31
Person
5
5
0
31st October 2023
Awesome service
Suggested improvements
Nothing
The Glebe Surgery
2023-10-31
Person
5
5
0
31st October 2023
I was totally surprised to get an appointment on the same day !
Very nice Dr
Suggested improvements
All was good
The Glebe Surgery
2023-10-31
Person
4
5
0
31st October 2023
I find you have to wait a long time to have rhe phone answered at certain times.although I understand why and also very long waits to see,a doctor. But having said that, it's the same all over. I think overall the GLEBE does a fantastic job and I am so glad to be registered there.
Suggested improvements
I was hoping I could have someone come to me to take my stitches out as my foot and leg were so swollen I couldn't get a shoe on. I didn't realise this was no longer an option. although I am elderly and vulnerable an the hospital told me it was.. I'm not on your list appareny. . I managed to get there with a struggle and help.
The Nurse was lovely kind and gentle, as it was quite painful.
The Glebe Surgery
2023-10-31
Person
5
5
0
31st October 2023
All good
Suggested improvements
Very good
The Glebe Surgery
2023-10-31
Person
2
5
0
31st October 2023
Bad experience made it almost impossible to have a cooperative discussion about my care. 45 minutes late starting appointment, error text messages galore about appointments, unable to book ahead 3 months appointment because system blocked 2024 bookings, continuing frustration with phone system. I have written to practice manager and await reply
Suggested improvements
See above
31st October 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience. Thank you for writing to us separately as this site does not give us patient information, and we are grateful for the chance to investigate and reply to you.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq