Reviews
Just a blood and it went quickly and smoothly
When I arrived on the 11th December I checked in with the receptionist (female) and she said yes I’m booked in and to take a seat. Later when the nurse called me she said that I hadn’t been checked in but called me anyway which lucky that she did as I might have been waiting ages that is why I only gave reception 2 stars.
However, the nurse was very nice, friendly and no problems there. I was only having a blood test for my Diabetes.
Calm, professional and friendly, really felt looked after. Thanks!
Firstly my HRT repeat prescriptions were removed from my app without any communication. Then I was given a review appointment with the pharmacist who failed to call me on either of my numbers. I called the clinic who checked my file and said I should have been booked with a GP. When I finally saw a GP I explained what I needed to which she agreed to redo a prescription for 3 months but the prescription was incorrect.
On a positive note when I called the clinic again the receptionist and a different Doctor sorted the problem out swiftly.
This whole situation took almost 2 weeks to sort from my first point of contact. I appreciate there is a lot of pressure on the system but there appears to be poor communication with patients and between staff when things change, to ensure the correct person is seen in a timely manner.
Can be a long while waiting to get through to speak to someone
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq