The Glebe Surgery

The Glebe Surgery 2023-12-12 Person 4 5 0

Just a blood and it went quickly and smoothly

None

The Glebe Surgery 2023-12-12 Person 4 5 0

When I arrived on the 11th December I checked in with the receptionist (female) and she said yes I’m booked in and to take a seat. Later when the nurse called me she said that I hadn’t been checked in but called me anyway which lucky that she did as I might have been waiting ages that is why I only gave reception 2 stars. However, the nurse was very nice, friendly and no problems there. I was only having a blood test for my Diabetes.

You have sent me an email I presume to update me on the result of the above blood test. I cannot access the link as it is not recognising my password. I tried to change my password and put in my email address and date of birth and my fathers middle name but would not accept my details so it would be better if someone phoned me to give me the result. I have looked on my NHS APP for this latest result but it has not been put on there yet.

The Glebe Surgery 2023-12-12 Person 5 5 0

Calm, professional and friendly, really felt looked after. Thanks!

N/A

The Glebe Surgery 2023-12-11 Person 3 5 0

Firstly my HRT repeat prescriptions were removed from my app without any communication. Then I was given a review appointment with the pharmacist who failed to call me on either of my numbers. I called the clinic who checked my file and said I should have been booked with a GP. When I finally saw a GP I explained what I needed to which she agreed to redo a prescription for 3 months but the prescription was incorrect. On a positive note when I called the clinic again the receptionist and a different Doctor sorted the problem out swiftly. This whole situation took almost 2 weeks to sort from my first point of contact. I appreciate there is a lot of pressure on the system but there appears to be poor communication with patients and between staff when things change, to ensure the correct person is seen in a timely manner.

Better initial communication via the app or text as to why all of my repeat prescriptions had been removed despite pharmacy review earlier in the year. Perhaps the pharmacists should be aware of the changing HRT review requirements. A system of prescription checking and communication between pharmacy and GPs. Online booking system would help for those who work during the morning hours and are unable to call the clinic at this time to book appointments.

The Glebe Surgery 2023-12-10 Person 4 5 0

Can be a long while waiting to get through to speak to someone

Make it easier to be face to face as some conditions aren’t good over the phone