the-glebe-surgery

The Glebe Surgery

The Glebe, Storrington, West Sussex, RH20 4FR 2,675 reviews

Reviews

Recommend
Involvement
Cleanliness
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Page 375 of 535
 
15th December 2023


Dr Sherwell was very good Jazmine and couldn't ask for a better Dr.

Suggested improvements
Just wish Jenny wasn't the way she was. I did and do respect the decision. The letter was meant for Dr Sherwell to thank him and Bonnie for thier help. Without them Jazmine wouldn't have had the benefit of our Dog in places. And it had helped. I didn’t expect the email back from her saying what she said. Especially when she originally said the decision of no was on not trained like a guide dog. To the last email saying it's to do with infection control and nothing to do with trained. I keep emails so I can look back and check what said. I believe it was both. But she forgot about what she said b4. I don't like upsetting people. I was upset with the fact that Jenny was upset with me. She didn't know that Dr Sherwell and Bonnie helped. Jenny I respect your decision right from the start so you didn't need to have sent me an email like you did. I feel you owe me an apology really.

18th December 2023
Response from The Glebe Surgery

Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/

Experience
Involvement
Cleanliness
Staff
Appointment
 
15th December 2023


This appointment was booked for me by a pharmacist who called me and scheduled it.

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th December 2023


Did not notice whether all areas were clean or not but probably would have done if not clean! All personnel polite.

Suggested improvements
Not sure if my GP will return after Christmas. I see someone different every time I come to the Glebe. The Locum DrJenkins was excellent.

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th December 2023


Because that was my impression

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
14th December 2023


I find using the Surgery and it’s services very straightforward. Reception staff always helpful.

Suggested improvements
Nothing spring’s to mind

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 375 of 535

The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review The Glebe Surgery: http://iwgc.net/ecckq