The Glebe Surgery

The Glebe Surgery 2024-06-21 Person 3 5 0

Amy who gave me my vaccination was kind, knowledgeable and helpful as I has a few other questions about shingles and whooping cough vaccines

Have given 1 star for reception/making appointments as I didn't use either but there’s no N/A facility

The Glebe Surgery 2024-06-21 Person 4 5 0

Very easy in person but very frustrating via the phone system. On more than one occasion have been cut off when next to be answered.

On this visit everything was great.

The Glebe Surgery 2024-06-21 Person 5 5 0

Nurse was clear, helpful and put my mind at rest

Nothin

The Glebe Surgery 2024-06-20 Person 4 5 0

I go in to the surgery now to try to get an appt as the phone messages and system are awful. Generally the receptionists are more helpful F2F.

I do wish Glebe would fall in line with other surgeries and enable patients to see any GP with a free slot if you're own GP is not there. I have experience of implementing this in public services having done Lean thinking as a career in the past. If the purpose of a GP surgery is to diagnosis early to get the right treatment first time, then spreading patients around to be seen early should be the focus. This would prevent so many delays in being seen, delayed diagonses and treatments it would also decrease longer term consequences of delays as well as the number of re-attendances, re-touches to the work, repeated phone calls and chasing by patients that receptionists have to firefight. Spreading the load this way would also start to break backlogs. I'm really unsure what the resistance is for this. Phone system messages are too long and the phone regularly cuts you off just as you reach No.1 in the queue.

The Glebe Surgery 2024-06-20 Person 5 5 0

Excellent service as always

3 weeks for my appointment but my problem was not urgent