The Glebe Surgery

The Glebe Surgery 2024-06-24 Person 4 5 0

An appointment was made for 2pm but when I arrived the receptionist said I hadn't turned up. She advised me that it was for 12.15 and that a text had also been sent. I showed her my phone so she could see I had nothing from the surgery and that I have turned up. I waited 3 weeks for this appointment. She went out to the back and came back sating that I could see Dr Marco the next day. I have been told on numerous occasions when trying to get an appointment with him that he wasn't available so this appointment did surprise me. She was excellent in her understanding and Compassion to my dilemma a d I couldn't have asked for better assistance.

There was definitely a blip in the system. Just one of those things. I hasn't to add that I had rang before weeks previous and that receptionist was most unhelpful. She must have told me she had been a carer 5-6 times and visited patients with condition. Excuse me, caring and knowing are different and so are patients. She also wanted a photo and when advised you couldn't see anything due to the swelling she still demanded one to book a phone call. I explained a phone call is a waste of time as so is a photo but I didn't get anywhere so I said don't bother and put the phone down. I thought I could have various blood complications and to be honest on that occasion I was was very angry.

The Glebe Surgery 2024-06-23 Person 5 5 0

Could not hope for a better GP who always makes me feel heard and cared for

Nothing

The Glebe Surgery 2024-06-23 Person 4 5 0

Two week wait for a non urgent appointment, is acceptable. The system of phoning between 8 and 10 with a long wait to have ones call answered for an urgent appointment that day is less than ideal.

Overall, I think the surgery deliver a very good service. I am extremely comfortable with my GP. All clinical staff have been very professional and friendly. The reception staff are always helpful.

The Glebe Surgery 2024-06-23 Person 5 5 0

I don’t use the service often but when I have it has always been good

Nothing

The Glebe Surgery 2024-06-22 Person 4 5 0

You can get an appointment but may be several weeks away.

Everything went smoothly, on time and in out with out a fuss.