Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2024-07-01
Person
3
5
0
1st July 2024
I felt like I was wasting time and shouldn't have bothered going in. I was told I should have booked a physio appointment and my foot was not even looked at and I was instantly dismissed.
I've had this pain for over 11 days and every day it's getting worse and unbearable. I have taken strong painkillers and they have not relieved the pain. I have used Ibuprofen gel on my foot and that hasnt helped and I visited a&e, where they saw "tendinitis" in my notes and sent me home with a boot. I just wish that my foot had actually been examined at the appointment, then I could have possibly had a better overall outcome, rather than being so upset and frustrated, because I am in agony, unable to do any basic things. I have had tendinitis before and I have tendon issues in my arms and this pain in my foot is on an whole other level.
I was also told not to book an appointment to discuss my CFS report outcome, where they believe I have fibromyalgia, even though my notes specifically say to book an appointment with my GP to discuss this and any further treatments.
Suggested improvements
I wish my foot had been examined and I had been asked about my symptoms and if this has happened previously etc. I am not a doctor, although when calling, I queried tendinitis and this has therefore just been assumed, without investigation. I didn't even want to come in, I asked for a phone appointment, but I was told to come in, then treated like a pest.
2nd July 2024
Response from The Glebe Surgery
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/
The Glebe Surgery
2024-06-30
Person
5
5
0
30th June 2024
The service was great and everyone was helpful.
Suggested improvements
Notjing
The Glebe Surgery
2024-06-30
Person
4
5
0
30th June 2024
Surgery too busy, all the time there’s problems with getting an appointment due to the amount of patients or lack of doctors.
Suggested improvements
More doctors
The Glebe Surgery
2024-06-29
Person
4
5
0
29th June 2024
Only way to get an appointment is to drive down to the surgery rather than spend ages on the phone.
Suggested improvements
Yes have more people answering the phone
The Glebe Surgery
2024-06-29
Person
5
5
0
29th June 2024
Everything was as you would expect
Suggested improvements
Nothing in my opinion
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq