The Glebe Surgery

The Glebe Surgery 2024-07-16 Person 4 5 0

Difficult getting appointments via phone - long waits on phone. V long wait (5 weeks) if own Doctor requested.

Improve appointment availability.

The Glebe Surgery 2024-07-16 Person 5 5 0

Great service and good appointment very helpful

nothing

The Glebe Surgery 2024-07-16 Person 5 5 0

Block booked appointments, very easy.

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The Glebe Surgery 2024-07-16 Person 2 5 0

I waited 3 weeks to see the GP - that is far too long. It has got much worse over recent weeks.

Given me a sooner appointment Written to my orthopedic consultant about the problem I came with, relating to my other leg

The Glebe Surgery 2024-07-16 Person 4 5 0

Phone calls are always queued so it can take time and the options to use the NHS app are sometimes irrelevant/not possible without having the surgery set up the permissions in the first place. Going to the surgery is okay but available appointments aren’t always available in the immediate future and it is more hassle to travel to the surgery.

Not applicable for a simple blood test. A good feature of the electronic check-in system is that I was seen quickly when appointments before me had not arrived- bonus points to Dawn for that service.