The Glebe Surgery

The Glebe Surgery 2024-07-17 Person 5 5 0

My appointment was very good and I can move forward with my health plan

Nothing needed to be different

The Glebe Surgery 2024-07-17 Person 4 5 0

Phone is a wait

Pick up phone quicker

The Glebe Surgery 2024-07-17 Person 4 5 0

I gave up using the telephone service as the queue takes too long for me. I'm a busy person. I live close so I walk to the surgery, the service there is excellent.

Nothing

The Glebe Surgery 2024-07-16 Person 5 5 0

I phoned the surgery for an appointment and got one in 4 days.

Nothing that I can think of.

The Glebe Surgery 2024-07-16 Person 4 5 0

I had a problem the first 3 times I rang in the morning where it said my call could not be taken and cut me off. This was only a few minutes after 8.30am. I’m not sure if there was a problem that morning or of the queue has a maximum number and was already full. On my 4th attempt I did manage to get through. The call back service on the phone is very helpful.

If the queue has a maximum number the message should say that because I wasn’t sure what else I could try other than to drive to the surgery to make an appointment