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The Glebe Surgery
2023-09-22
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22nd September 2023
So many people needing to try to get an appointment or advice so often long wait. We often find it better to come up to the surgery to make an appointment and receptionist always very helpful.
Suggested improvements
Maybe get a second telephone line?
26th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.