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The Glebe Surgery
2023-09-17
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17th September 2023
When ringing you get through and you always seem to be high in the number queue. I try to leave it till late to ring. Then after waiting for ever you get to number one and wait a long time then get cut off !!!
Suggested improvements
Either more receptionists to answer phone or more phones that the back office could answer. That’s the only thing I can think of. The phone answering cat me given to doctors or nurses because they have so much to do already.
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.