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An appointment was made for 2pm but when I arrived the receptionist said I hadn't turned up. She advised me that it was for 12.15 and that a text had also been sent. I showed her my phone so she could see I had nothing from the surgery and that I have turned up. I waited 3 weeks for this appointment.
She went out to the back and came back sating that I could see Dr Marco the next day. I have been told on numerous occasions when trying to get an appointment with him that he wasn't available so this appointment did surprise me. She was excellent in her understanding and Compassion to my dilemma a d I couldn't have asked for better assistance.
Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/