Share review of The Glebe Surgery

Thank you for your feedback, and I am sorry you have experienced these problems. The reception team work extremely hard to answer patient queries as quickly, compassionately and safely as possible, and we are really sorry that your experience has not matched what we hope to provide. We never purposely schedule to have only one person answer the phones, although sometimes there are emergencies or short notice staff sickness that mean we can't always have a full complement of staff available. In these instances, everyone available will do their best to make sure the patients don't have to experience a drop in service, although unfortunately, that can be unavoidable. We know there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience. We have also reintroduced the consult service for patients who do not need to speak to a receptionist to use it. As this site is anonymous feedback we cannot look into specific issues based on the information we get. If you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/contact-us/