Share review of The Glebe Surgery
The Glebe Surgery
2023-09-27
Person
4
5
0
27th September 2023
Line drops when in a queue trying to book appointment
Also, am starting taking blood pressure tablets. This appointment could have been done by phone and would have been faster for you guys
Suggested improvements
As per above
28th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.