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The Glebe Surgery 2024-07-03 Person 2 5 0

The receptionist was excellent. Very polite and helpful. It had a phone appointment booked, so cannot comment on cleanliness. My phone appointment was during work time. I clearly requested that the doctor only use my work number as I have no connection in my private mobile number. However, no one called my work number. I received two missed calls on my home mobile and a message saying I had missed my appointment. I called the surgery. They assured me the message to use work number was present on my file. I now have to wait another 3 weeks for an appointment, which will mean I have to arrange another emergency prescription before I see the doctor.

Read the notes on file and call the correct number