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23rd August 2024


I very recently had an appointment for a blood test. I have a irritable rash and soreness which is spreading. I firstly had a telephone appointment with a doctor who doesn't speak English that I could understand!! He told me that I have 'shingles and prescribed drugs to deal with 'shingles'. After 10 days no improvement. Actually my 'shingles' has got worse! As I had blood test appointment, I thought that I could also have my 'rash' looked at. So, I called the doctors and they said they can have my rash looked at by the nurse dealing with my 'shingles'. Only to be told that she was only able to deal with bloods. So I went to reception who informed me that the specialist nurse for rashes etc. is on holiday! No replacement! Disgusting. But I did manage to get a doctors appointment for the 13th September (2024).Not even nearly acceptable. I had to send more photos of my condition, to be informed that I DO NOT have shingles and need a face to face appointment,on the 13th September, yes the 13th September, well over a month of my condition started! I have had this condition for almost a month now. An appointment for over a month after my condition started is not acceptable. I am not happy with my lack of treatment. I will never accept a telephone appointment again. It doesn't work. Even more so, when the person who I spoke to could not speak English enough to be understood.

Suggested improvements
EVERYTHING.

Experience
Involvement
Cleanliness
Staff
Appointment