Share review of The Glebe Surgery

The Glebe Surgery 2023-09-08 Person 2 5 0

When I called the surgery with a concern about my right breast, the receptionist asked if the concern had just appeared that day, I replied that I had noticed it perhaps a week or 2 ago. I was given an appointment 10 days in advance. When I enquired very politely whether there was a sooner appointment due to the potential severity of my concern the receptionist said that I had left the problem and that there were no sooner appointments! I informed the gentleman in question that perhaps patients are frightened when they have these concerns and it wasn’t an easy situation. Infact in my case I had only returned from being abroad the day before and called the surgery the very next day but his patient care was terrible. Surely it is basic training that patients might ignore frightening or embarrassing symptoms? This receptionist showed no compassion or understanding, very poor. For my elderly parents they avoid calling the surgery as the waiting times are so long. My father had a prolonged spell in hospital due to avoiding the gp surgery as holding times are extensive and appointments are scarce or just a phone call.

Better trained receptionist, however the others are usually very good. Sooner appointments, more available doctors, less waiting time when patients call; I have waited an hour and a half to speak to a receptionist before!