Share review of The Beacon Health Group

The Beacon Health Group 2016-05-20 Person 1 5 0

I will be putting in a complaint about this surgery, told by the receptionist 'I wouldn't bother having a 7 week early pregnancy scan my daughter did and she still miscarried' it's scary enough having your first child without putting this stress on me! Also told by another receptionist on 3 occasions they could not prescribe me tablets as they hadn't given them to me before to turn up in surgery to find they had prescribed them before!!! One of the lady doctors is useless, when I asked which tablets I should take for an overactive thyroid whilst in my first trimester she tried telling me it was 'folic acid' now I'm no doctor but that is not prescribed for an overactive thyroid! She also wrote on my prescription 'one table to be taken 4 tables a day' even the pharmacist said what is wrong with her?!?! I then came in for my 1st midwife appointment which I have to say I can't fault however I witnessed the receptionist then the SURGERY MANAGER be extremely rude to a patient! The patient had come in at 12.50pm (the surgery closes at 13.00 for lunch) the patient says ' could I ask you a quick question' the receptionist replys ' I'm going home now' and with that walks off around the back and leaves her standing at reception! The surgery manager then walks around to reception and say 'yes' the patient then says 'I was trying to ask the receptionist a question and she just told me she had to go and left me standing here' the reply ' yes well it is lunchtime and we are closed' The service is disgusting from the reception staff except for Sue who is lovely!