Share review of The Beacon Health Group

The Beacon Health Group 2016-05-20 Person 1 5 0

Everytime I've. Alex to make an appointment for my self or my very young children the receptionist has carried out a triage process over the phone preventing me from booking the type of appointment I have requested. Having been asked multiple times during the call if an appointment was necessary for my youngest child I ended up not receiving a DRS appointment and as a direct result of this I had to later in the day taking him to an a&e which then obviously puts more pressure on this service. I feel that unless this practice has employed qualified Drs or nurse practitioners to answer the appointment calls, then If you request to see a dr, that this request is met without question of debate. In my case I have jeopardised mine and my sons health due to wanting to avoid phoning the surgery for an appointment and feeling like you should not be calling and that you are not worthy of an appointment. If I had any other choice I would choose a different practice to attend