The Beacon Health Group

Written by a patient

I saw a nurse practitioner and thought she seemed very thorough and gave my antibiotics I needed for infection immediately. A better service for phoning for same day appointments is needed. Re-dialling for 20 mins at 8 am when your sick is not acceptable. Maybe a second phone line would help patients get to talk to someone.

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Written by a patient

I have always found everyone here to be courteous professional and caring

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Written by a patient

Reception staff can be rude at the surgery. Some people skills and working with the public need to be instilled. They can be very short with you at times. I have received test results from reception staff in the past, which I find impersonal and inappropriate. There seems to be a lot of staff changes with doctors, at the moment I am seeing Dr. Stansfield, which is a fantastic doctor.

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Written by a patient

Nicer waiting area would be great as it is a not depressing. The consulting rooms are also tired looking too.

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Written by a patient

I have been going to this DRs surgery for over 40 years and I've always find the DRs to be very helpful and they always put me st ease as I am a nervous patient. The receptionists are always warm, friendly and very helpful. I am looking forward to the move to the new premises.

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